FAQ

How long does it take to get my pet back? Typically we will be able to reunite you with your pet within 2-3 business days. If we are performing this work on behalf of your veterinary hospital/clinic check with them to find out what their schedule with us is. If you need same day service, you can arrange this as well by giving us a call to check availability.

Can I be present during the cremation process? Absolutely! Make sure that when you initially contact us for services that you mention this to us so we can arrange this for you.

Can I transport my pet to you myself? Yes, you are welcome to bring your pet to our facility or we can accommodate the transportation from your home or Vet’s office, whichever your more comfortable with.

May I visit your facility before services are performed? Yes. In fact we often encourage you to visit us before you are in need of our services. This way we can go over everything beforehand giving you the information you need to help you with your decision regarding your aftercare needs. It is also far more difficult making these decisions during a time of emotional distress, so doing so beforehand can alleviate some of the anxiety associated with that process.

I’m not sure how I feel about cremation, is it what people normally do for their pets? Cremation is a process that accelerates what is a natural process, only in a much more efficient manner. There are some real advantages to this method of honoring your pet over a more “traditional” burial. The one advantage that comes up most often and is perhaps one of the most important reasons many people choose cremation is that regardless of where your life takes you, you’ll always have the peace of mind that your pet is with you. It also gives you more control over the way in which you choose to memorialize your pet. For instance, you can keep them home with you or you can opt to scatter or bury the cremains in the place of your choosing and only when and if you’re ready to do so. It’s partly theses advantages that make this the “norm” for pet owners today.

What is a "private " cremation? For us an private cremation is just that….private! No other pet is within the cremation chamber during the cremation process. Your pet’s body is handled with dignity and compassion. Your pet’s cremains are placed within the urn of your choosing and returned to you.

What is a "individual" cremation? For us a individual cremation is where your pet is gently placed and seperated within our cremation chamber. Your pet’s body is handled with dignity and compassion. The integrity of your pets cremains are maintained throughout every step in the cremation process and returned to you in the urn of your choosing.

What is a “communal” cremation? The communal cremation option is a service offered mainly to our Veterinary Hospitals. It is a lower cost alternative to a “private” cremation. It is when several pets are placed within the cremation chamber for cremation. There is no return of ashes to the owner. These “communal cremains” are interned in the “memorial garden” within Willowbrook Pet Cemetery.

How can I be sure that I’m getting my pet’s ashes back after the cremation process is complete? This is perhaps the most important part of our work! We use detailed logs with very specific information about your pet and the services that you require. We also use carefully placed identification tags with your pet’s information along with your veterinary hospital/clinics information which remains with your pet throughout the entire process. Again, this is one of our top priorities! Strict adherence to these guidelines must be met or we will not perform cremation. There is simply no room for error!

Do you offer burial services? Yes. We do offer burial services within Willowbrook Pet Cemetery. This is a highly personalized service and is handled by appointment in order to make sure you are given the attention and time that you and your pet deserve. We prefer to deal directly with you and your family for this service so it is therefore not available directly through your Veterinarian.

If, of course, your question is not covered or answered on this site, please feel free to contact us directly.

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